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Change Management Specialist

2 months ago

Clarksville, Virginia, United States CBRE Full time
About the Role

The Data Center Change Management Coordinator will play a crucial role in ensuring the smooth implementation and administration of change management for operations, projects, and customer interactions in the data center environment.

This individual will be responsible for coordinating and managing internal and customer-focused data center change management, ensuring that changes within the data center environment are managed and coordinated following the defined process.

The successful candidate will have strong attention to detail, excellent communication skills, and the ability to work effectively at all levels of the organization.

Key Responsibilities
  • Coordinate, manage, and administer the Change Management Process and Tools
  • Helpdesk management for any issues, problems, enhancements, etc. of the Change Requests, Process, and Tools
  • Ensure all account KPIs related to Change Management are met
  • Ensure administrative works are completed accurately and on time
  • Provide training and support to the relevant teams on the change management processes and tools
  • Ensure all changes comply with the correct processes and procedures
  • Coordinate planning, scheduling of the changes with a focus on minimizing risk and disruption to services
  • Comply with the structured change management processes and procedures
  • Attend regular role-specific meetings to share best practice
  • Attend and participate in any relevant training courses
  • Facilitate discussion and coordination among stakeholders across the company to ensure the Change Management Process is completed with all reviews and approvals in place before execution
  • Focus on continual process improvement by scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross-functional teams to optimize outcomes
  • Coordinate Change Management reviews and approvals for execution of works in the Data Center Environment
  • Support and provide required information and detail for any audits
Requirements
  • Ability to work effectively at all levels of the organization
  • Knowledge of or experience in management and administration of defined processes and tools
  • Strong attention to detail
  • Soft skills relating to gaining business buy-in/stakeholder management, relationship building
  • Technical knowledge: good knowledge of processes and program management
  • Desire to learn and displays willingness and enthusiasm to learn and be guided by others
  • Effective communication skills with the experience to drive consensus when necessary
  • Ability to work collaboratively in a team environment and with stakeholders from different backgrounds
  • Knowledge and understanding of data center infrastructure and operations