Contact Center Representative
2 months ago
Versiti Inc. is seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity and other phone-related tasks.
Key Responsibilities- Adhere to a set work schedule and meet productivity, quality, and service level goals.
- Provide compelling messaging to donors to influence blood donation and answer donor questions, requests, and concerns via phone and text.
- Recruit new donors by asking existing donors for family/friend referrals and educate and motivate donors to schedule their next donation appointment.
- Maintain accurate donor information in profiles and ensure donor requests are carried out by making the appropriate request and following up to ensure completion.
- Participate in team projects and demonstrate Versiti's core values daily.
- Execute service recovery techniques to address donor concerns and complaints and provide excellent customer service by always doing what is right for the donor.
- Advocate Versiti's mission in the community and perform other duties as required or assigned.
- High School Diploma or equivalent required.
- 1-3 years of customer service experience, preferably in a contact center environment required.
- Excellent verbal and written communication skills, ability to demonstrate sales techniques, and overcome objections required.
- Good attention to detail and accurate data entry skills, results-oriented, and ability to multi-task and proactively communicate progress/obstacles required.
- Ability to perform in a team-oriented environment and proficient computer skills (Microsoft Office) and ability to learn job-specific applications required.
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Contact Center Representative
4 weeks ago
Aurora, Illinois, United States Versiti Inc. Full timeJob SummaryVersiti Inc. is seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity and other phone-related tasks.Key...
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Contact Center Representative
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Aurora, Illinois, United States Versiti Inc. Full timeJob Title: Agent Contact CenterOverview:Versiti Inc. is a leading organization in the field of transfusion medicine, transplantation, and diagnostic laboratory services. We are committed to improving patient outcomes and providing high-quality services to our healthcare partners.Job Summary:This entry-level contact center role is responsible for recruiting...
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Call Center Representative
1 month ago
Aurora, Illinois, United States Versiti Inc. Full timeJob SummaryThis role is responsible for creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. The successful candidate will be accountable for individual metrics as well as meeting monthly team collection goals.Key ResponsibilitiesAdhere to work schedule and meet...
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Call Center Representative
2 weeks ago
Aurora, Illinois, United States Versiti Inc. Full timeJob SummaryThis is an entry-level position responsible for creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. The successful candidate will be accountable for individual metrics as well as meeting monthly team collection goals.Key ResponsibilitiesAdhere to work schedule...
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Call Center Agent Second Shift Representative
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