Contact Center Representative

2 months ago


Aurora, Illinois, United States Versiti Inc. Full time
Job Summary

Versiti Inc. is seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity and other phone-related tasks.

Key Responsibilities
  • Adhere to a set work schedule and meet productivity, quality, and service level goals.
  • Provide compelling messaging to donors to influence blood donation and answer donor questions, requests, and concerns via phone and text.
  • Recruit new donors by asking existing donors for family/friend referrals and educate and motivate donors to schedule their next donation appointment.
  • Maintain accurate donor information in profiles and ensure donor requests are carried out by making the appropriate request and following up to ensure completion.
  • Participate in team projects and demonstrate Versiti's core values daily.
  • Execute service recovery techniques to address donor concerns and complaints and provide excellent customer service by always doing what is right for the donor.
  • Advocate Versiti's mission in the community and perform other duties as required or assigned.
Requirements
  • High School Diploma or equivalent required.
  • 1-3 years of customer service experience, preferably in a contact center environment required.
  • Excellent verbal and written communication skills, ability to demonstrate sales techniques, and overcome objections required.
  • Good attention to detail and accurate data entry skills, results-oriented, and ability to multi-task and proactively communicate progress/obstacles required.
  • Ability to perform in a team-oriented environment and proficient computer skills (Microsoft Office) and ability to learn job-specific applications required.


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