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Customer Care Specialist

2 months ago

Everett, Massachusetts, United States VCA Animal Hospitals Full time
Position Overview:
As a vital member of VCA Everett Animal Hospital, the Client Service Representative plays a crucial role in ensuring a positive experience for our clients and their pets. Our facility is a well-established, full-service animal hospital that prides itself on delivering exceptional veterinary care.

Why Choose VCA Everett?
At VCA, we are dedicated to fostering an inclusive and diverse workplace where every team member is valued. We believe in supporting your professional growth and providing a nurturing environment that prioritizes both your career and well-being.

Key Benefits:
  • Access to extensive resources within a large veterinary network
  • Opportunities for professional development and leadership
  • Tuition assistance for Veterinary Technology degrees
  • Reimbursement for Veterinary Technician licenses
  • Comprehensive medical, dental, and vision insurance
  • Generous discounts on hospital services and products
  • Employer-funded life and disability insurance
  • Paid time off and parental leave
  • 401(k) retirement plan
  • Mental health resources and wellness programs
  • Referral bonuses
  • Competitive salary
  • Opportunities to contribute to community initiatives through partnerships and charitable activities

Your Role:
As the face of our practice, you will be responsible for creating a welcoming atmosphere for clients and their pets. Your primary mission will be to build trust with pet owners by providing outstanding service, ensuring that every visit is a positive experience.

Responsibilities Include:
  • Greeting clients and their pets upon arrival
  • Answering phone calls and directing inquiries
  • Scheduling and confirming appointments
  • Conducting follow-up calls and outreach to potential clients
  • Explaining fees and processing payments
  • Recommending and obtaining necessary products and services
  • Educating clients on general pet care and wellness
  • Managing medical records and correspondence
  • Maintaining a clean and organized facility

Compensation:
The pay range for this position is $18 - $20 per hour.

We are proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.