Field Service Engineer III

4 weeks ago


MA United States Thermo Fisher Scientific Full time
Job Description

As a Field Service Engineer III at Thermo Fisher Scientific, you will be responsible for the on-site installation, servicing, and repair of complex electron microscopy systems. This role requires a strong technical background and excellent communication skills to ensure customer satisfaction and resolve technical issues efficiently.

Key Responsibilities:
  • Conduct on-site installations of electron microscopy systems and their associated options
  • Investigate and improve operational quality of system equipment
  • Instruct customers in the operation and maintenance of the system
  • Provide troubleshooting and repair support for customers and other field service personnel
  • Cultivate and develop positive working relationships with customers, system users, and company personnel
Requirements:
  • University degree in electronics, physics, engineering, computer science, or a similar field
  • 5-10 years of equivalent combination of education, skills, and experience
  • Experience operating, troubleshooting, repairing, and calibrating complex analysis tools such as SEM, TEM, FIB, Prober, or similar systems
  • Ability to lead complex technical issues and partner effectively with customers and colleagues
Benefits:
  • Competitive hourly pay range: $43.70–$65.56
  • Variable annual bonus based on company, team, and/or individual performance results
  • Comprehensive Total Rewards package, including medical, dental, vision, and retirement plans


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