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Field Service Engineer III

1 month ago

UT United States ThermoFisher Scientific Full time
Job Summary

We are seeking a highly skilled Field Service Engineer III to join our team at Thermo Fisher Scientific. As a key member of our Unity Lab Services division, you will be responsible for providing expert technical support and customer service to our clients across the United States.

Key Responsibilities
  • Perform on-site installations, repairs, and preventative maintenance services for our analytical equipment.
  • Meet customer expectations through excellence in repair and support of their products.
  • Maintain communication with customers to ensure understanding of status, cost, and scheduling of the service event.
  • Provide rapid and knowledgeable response to all customer inquiries.
  • Schedule and deliver detailed preventative maintenance services to ensure maximum uptime of customer equipment.
  • Review reports and documentation from customers and inspect malfunctioning product to resolve nature and scope of problem.
  • Regularly attend factory-provided technical and service training on newest and latest products.
  • Provide accurate and complete quality training, service reports, expense reports, company-provided car maintenance, and mileage reporting, as well as other various administrative tasks.
Requirements
  • Bachelor's degree in Physical Sciences, Engineering, Electronics, or related field.
  • Minimum of 5 years hands-on experience operating analytical equipment, i.e. mass spectrometry.
  • Valid driver's license.
  • Ability to travel up to 80% overnight domestic travel.
  • Ability to work overtime and/or outside regular business hours.
  • Physical requirements which can involve lifting up to 50 pounds or heavier with a team.
What We Offer
  • Competitive hourly pay range estimated for this position based in California is $40.06-$60.09.
  • Variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.
  • Comprehensive Total Rewards package including national medical and dental plans, employee assistance and family support programs, paid time off, paid holidays, paid parental leave, accident and life insurance, short- and long-term disability, retirement and savings programs, and employee stock purchase plan.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status.