Customer Experience Specialist
2 days ago
Hayden Pryor - State Farm Agent is seeking a skilled Customer Service Representative to join our team. As a key member of our agency, you will be responsible for delivering exceptional customer experiences that drive business growth and success.
We are looking for a highly motivated and customer-focused individual who is passionate about helping others. If you have strong communication skills, a detail-oriented approach, and a desire to advance in your career, we encourage you to apply.
Salary
The estimated annual salary for this role is $45,000 - $65,000 based on industry standards and location.
Job Description
In this role, you will:
- Answer customer inquiries and provide policy information in a timely and professional manner.
- Assist clients with policy changes and updates, ensuring seamless transitions and excellent customer satisfaction.
- Process insurance claims and follow up with clients to ensure prompt resolution and high-quality service.
- Maintain accurate records of customer interactions, using data to inform future conversations and improve overall customer experience.
Required Skills and Qualifications
To succeed in this role, you will need:
- Strong communication and interpersonal skills, with the ability to build rapport with diverse customers and colleagues.
- A detail-oriented approach, with a focus on accuracy and efficiency in all aspects of your work.
- Previous customer service experience, preferably in the insurance industry or a related field.
Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
- 401(k) matching to support your long-term financial goals.
- Competitive salary and opportunities for advancement.
- Dental, health, and vision insurance to protect your well-being.
- Paid time off to recharge and pursue personal interests.
About Us
Hayden Pryor - State Farm Agent is a dynamic and supportive team dedicated to providing exceptional customer experiences. We are committed to fostering a positive and inclusive work environment, where every team member has the opportunity to grow and succeed.
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