Customer Experience Specialist

2 days ago


SaintQuentinlaChabanne, Nouvelle-Aquitaine, United States Hayden Pryor - State Farm Agent Full time
Overview
Hayden Pryor - State Farm Agent is seeking a skilled Customer Service Representative to join our team. As a key member of our agency, you will be responsible for delivering exceptional customer experiences that drive business growth and success.

We are looking for a highly motivated and customer-focused individual who is passionate about helping others. If you have strong communication skills, a detail-oriented approach, and a desire to advance in your career, we encourage you to apply.

Salary
The estimated annual salary for this role is $45,000 - $65,000 based on industry standards and location.

Job Description
In this role, you will:
  1. Answer customer inquiries and provide policy information in a timely and professional manner.
  2. Assist clients with policy changes and updates, ensuring seamless transitions and excellent customer satisfaction.
  3. Process insurance claims and follow up with clients to ensure prompt resolution and high-quality service.
  4. Maintain accurate records of customer interactions, using data to inform future conversations and improve overall customer experience.

Required Skills and Qualifications
To succeed in this role, you will need:
  1. Strong communication and interpersonal skills, with the ability to build rapport with diverse customers and colleagues.
  2. A detail-oriented approach, with a focus on accuracy and efficiency in all aspects of your work.
  3. Previous customer service experience, preferably in the insurance industry or a related field.

Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
  • 401(k) matching to support your long-term financial goals.
  • Competitive salary and opportunities for advancement.
  • Dental, health, and vision insurance to protect your well-being.
  • Paid time off to recharge and pursue personal interests.

About Us
Hayden Pryor - State Farm Agent is a dynamic and supportive team dedicated to providing exceptional customer experiences. We are committed to fostering a positive and inclusive work environment, where every team member has the opportunity to grow and succeed.
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