Operations Manager
2 weeks ago
As a key member of the Jackpocket team, we are seeking an experienced Operations Manager to lead our Massachusetts-based fulfillment center operations. This is a full-time, on-site position located in the region.
Key Responsibilities- Lead and manage daily operations of the fulfillment center, ensuring seamless execution of tasks and processes.
- Manage a team of employees, providing guidance, coaching, and development opportunities to drive performance and efficiency.
- Establish and maintain best practices and standard operating procedures in collaboration with operations peers and leadership.
- Continuously evaluate performance and implement procedural and tactical improvements to drive business growth.
- Set team and individual level goals, track OKRs, and provide ongoing coaching and mentorship to drive performance.
- Handle day-to-day employee scheduling, approve timecards, and ensure associates are prepared for the day and working in a safe environment.
- Monitor supply delivery, inventory management, and troubleshoot system or facility issues.
- Perform cash balance reporting, execute initiatives and directives, and perform additional duties as required.
- Effectively communicate with regional and senior-level operations management on a regular basis.
- Willing and able to work nights and weekends.
- Bachelor's Degree or equivalent relevant experience.
- Technically proficient and able to perform high-level technical troubleshooting.
- Able to function independently and complete tasks from start to finish with little to no oversight.
- Experience hiring, managing, scheduling, and developing an extensive roster of operational staff for a large-scale operation.
- Experience with personnel management, including hiring and firing, familiarity with Massachusetts employment law.
- Demonstrated experience developing and improving operational processes.
- Experience running a large-scale operation for a high-growth or fast-paced company.
The base salary range for this role is $70,000 - $95,000. This is a full-time exempt position and is not eligible for overtime under FLSA requirements.
Equal Opportunity EmployerJackpocket is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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