Fitness Club Ambassador

3 weeks ago


San Marcos, Texas, United States Crunch Fitness Full time
Job Title: Fitness Club Ambassador

We are seeking a highly motivated and customer-focused individual to join our team as a Fitness Club Ambassador. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests.

About Us:

Crunch Fitness is a dynamic and fast-paced fitness club that offers a wide range of services and amenities to support our members' fitness goals. Our club is committed to creating a welcoming and inclusive environment where our members feel valued and supported.

Key Responsibilities:

  • Greet all members and guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process
  • Assist with membership, retail, and tanning product sales
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare
  • Deliver on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
  • Check in all members and guests in accordance with company procedures, resolving any member check-in issues
  • Answer phones in a courteous and professional manner
  • Communicate special events to members and guests
  • Facilitate all member requests or forward to a manager
  • Maintain a professional and courteous disposition
  • Be an expert in all club facility, services, programs, and schedules/hours of operation
  • Maintain a clean and organized work area
  • Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
  • May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
  • Perform opening and closing checklist and duties

Requirements:

  • Minimum 1 year of experience in a service-oriented position preferred
  • Ability to communicate effectively and demonstrate proficiency in reading and writing skills required
  • Strong customer service orientation
  • CPR/AED certification required (can be obtained within 30 days of hire)

Compensation:

$12-$14/hour + commission, plus benefits including PTO, subsidized health insurance coverage, basic life and AD&D, HSA, short-term disability, and free gym membership.

No travel required.



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