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**Director of Ecommerce Operations**

2 months ago

Amity Oregon, United States Antica Terra Full time

About the Role:

Antica Terra is seeking a highly skilled and experienced Director of Ecommerce Operations to join our team. As a key member of our leadership team, you will be responsible for driving the growth and profitability of our ecommerce business while maintaining the highest standards of quality and service.

Key Responsibilities:

  • Develop and implement business strategies in alignment with company goals and objectives.
  • Drive growth and profitability while maintaining the highest standards of quality and service.
  • Manage the budget and continually monitor the financial health of the business.
  • Grow and manage a team of freelancers and agency partners, and future FTEs.
  • Oversee the digital platform and user experience, ensuring a seamless and engaging member experience that is reflective of the brand while also being high-converting.
  • Partner with key team members and external resources to expand marketing initiatives, to optimize conversion, grow membership, and strengthen retention rates.
  • Streamline operational processes to enhance efficiency and scalability and build best-in-class experiences to our members.
  • Oversee logistics, inventory, and fulfillment between internal and external partners to ensure timely delivery of bi-annual shipments and marketplace orders to members.
  • Cultivate strong relationships with members, focusing on personalized communication and exceptional service while also standing up proper programming, automation, and resources that may enable scale.
  • Implement strategies to increase member satisfaction, loyalty, and lifetime value.
  • Collaborate with marketing and operations teams to create memorable and impactful events for members and prospective members alike.
  • Partner with Wine Director to ensure strong pipelines of sourcing and rare, unique offerings to our private members.
  • Prepare and manage budgets, forecasts, and financial performance metrics.
  • Monitor and report on key performance indicators, leveraging data to make informed decisions and implement strategies to achieve financial, retention and growth targets.
  • Management of existing internal team and external partners, as well as building & hiring future FTEs and specialized resources to expand the business.

Requirements:

  • Proven experience (8+ years) in a senior leadership role within ecommerce, operations, or related fields, ideally within the luxury goods, ecommerce and/or wine industry.
  • High level of integrity and dependability.
  • Strong understanding of marketing, ecommerce platforms (especially Shopify Plus), and subscription memberships.
  • Exceptional leadership and managerial skills, with a track record of building and leading high-performing teams.
  • Strategic thinker with the ability to translate vision into actionable plans and initiatives.
  • Excellent communication and interpersonal skills, with a focus on customer-centricity and member relations.
  • Ability to work within Teams and Microsoft Office Suite.
  • Superior organization, process creation, and project management skills.
  • Must be at least 21 years of age.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Comprehensive health benefits package.
  • Opportunities for professional development and career growth within a dynamic and rapidly growing organization.
  • Access to incredible wine.
  • Flexible work environment with options for remote work and flexible hours.