Collections Specialist
17 hours ago
Enova International is a leading financial technology company that provides online financial services through its AI and machine learning-powered Colossus platform. We are seeking a skilled Collections Representative to join our team.
The successful candidate will be responsible for reaching out to customers, identifying solutions, and assisting them in maintaining consistent loan payments. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities- Efficiently manage outgoing calls to address customers with overdue loan payments
- Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
- Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
- Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues
- Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database
- 1 or more years of collections experience
- Experience in a call center setting is preferred
- Proficient in phone communication and verbal skills, with a keen ability to actively listen
- Familiarity with CRM systems and their practices
- Customer-centric approach with adaptability to various personality types
- Strong multitasking abilities, adept at setting priorities and managing time effectively
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option
- PTO & paid holidays off
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Plus so much more
- Schedule 1: Mon - Fri 8:00am - 4:45pm
- Schedule 2: Tue - Fri 9:15am-6:00pm Sat 8:00-4:30
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