Teller Service Representative

4 weeks ago


Ankeny, Iowa, United States Veridian CU Full time

Job Summary:

Veridian Credit Union is seeking a Teller Service Representative to provide exceptional member service by conducting transactions accurately, assisting members with their financial goals, and promoting Veridian products and services.

Key Responsibilities:

  • Create excellent service experiences that promote the Veridian brand.
  • Understand and be familiar with Bank Secrecy Act (BSA) guidelines.
  • Conduct member transactions including loan payments, deposits, withdrawals, transfers, etc.
  • Complete member requests such as inquiries on certificates of deposit, processing wire transfers, ordering and blocking plastic cards, ordering checks, researching account information, etc.
  • Actively cross-sell credit union services by providing information to current, new and potential members.
  • Assist members over the phone.
  • Consistently achieve established monthly and annual sales and service goals.
  • Contributes to team effort by accomplishing related results as needed.
  • Monitor necessary departmental files and reports, updating member information as required.
  • Maintains member confidence and protects operations by keeping information confidential.
  • Balance cash box per teller balancing procedures.

Requirements:

  • High School Diploma.
  • Relevant work experience in the area of customer service and/or cash handling.
  • Math and clerical aptitude.
  • Fluent computer skills in a Microsoft Windows environment.

About Veridian CU:

Veridian Credit Union provides equal employment opportunities to all employees and applicants for employment without regard to age, race, creed, color, sex, pregnancy, sexual orientation, gender identity, military service, national origin, religion, physical or mental disability, genetic information, or any other classifications protected by applicable federal, state or local laws.



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