Digital Network Specialist
2 weeks ago
**About the Role:**
">We are seeking a highly motivated and skilled Digital Network Operator to join our team at Sinclair Broadcast Group. This position plays a crucial role in ensuring the seamless execution of Tennis Channel's Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products.
This individual will be responsible for operating Tennis Channel's streaming Content Management System, actively monitoring all delivery platforms, and FAST channels to ensure continuous and smooth operations.
The ideal candidate will have extensive experience operating Content Management Systems for live streaming, with a strong understanding of digital delivery platforms and protocols.
**Key Responsibilities:**
- Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
- Operate Tennis Channel's streaming Content Management System.
- Actively monitor all delivery platforms, and FAST channels, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
- Work on a rotating schedule that includes nights, weekends, swing shifts, and sometimes holidays.
- Operate the network router to ensure video feeds are being sent to their appropriate destination.
- Actively communicate with third-party vendors to ensure services are scheduled and running appropriately.
- Complete pre-event checklists and conduct app/website reviews to proactively identify and address potential issues across platforms.
- Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
- Execute daily content operations processes, including image replacement and descriptions as well as video replay replacement, to maintain high-quality content delivery.
- Identify product or design flaws and collaborate with the product development team to document and escalate all issues related to the Digital Operations Center that impact the consumer experience.
**Additional Responsibilities:**
- Collaborate with the whole team of Digital Network Operators daily to ensure all streams are healthy and all appropriate information is being shared.
- Collaborate with Digital Network Operators to maintain and create SOP's (Standard Operating Procedures), Incident Management tickets, and match replay requests.
- Enable and disable Closed Captioning as needed.
- Perform other tasks as needed and assigned to contribute to the overall success of Tennis Channel's digital operations.
**Requirements:**
- Extensive experience operating Content Management Systems for live streaming.
- 3 years of experience in live streaming operations desired.
- 5 years of experience in broadcast television is a plus.
- Understanding of live sports broadcast is a plus.
- Understanding of Broadcast Master Control and Transmission.
- Strong understanding of digital delivery platforms and protocols.
- Must be able to process information from many different sources such as transmission vendors, league offices, as well as Tennis Channel internal teams.
**Salary Range:** $35.65 - $39.60 per hour. Final compensation will be determined by various factors such as relevant work experience, skills, certifications, and geographic location.
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