Service Advisor
11 hours ago
Empire CAT is a world-renowned Caterpillar dealer, dedicated to delivering exceptional service to our clients. We pride ourselves on being a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada, and Eastern California.
We are seeking a highly motivated Service Advisor to join our team. As a Service Advisor, you will play a crucial role in collaborating with our Parts, Service, and Sales teams to develop client service repair options that ensure client loyalty, revenues, and net profits. Your primary responsibility will be to serve as a single point of contact for your assigned client base, receiving and responding to all their needs and service requests.
This position offers a competitive salary range of $58,796 - $100,130 per year, depending on experience. Our comprehensive benefits package includes vacation and sick leave, medical, dental, and vision insurance, 401(k) plan, tool discounts and insurance, technical training, and professional development classes.
Key Responsibilities:
- Serve as the primary point of contact for your assigned client base.
- Collaborate with our Parts, Service, and Sales teams to develop client service repair options.
- Utilize technical knowledge and system expertise to understand client needs and provide best-in-class problem resolution.
- Educate clients on products, parts, and services available through Empire Southwest departments and divisions.
Requirements:
- Bachelor's degree in a related field or equivalent work experience.
- Minimum 5 years' experience in a service advisor or client support role.
- Prior experience utilizing computer-oriented management systems preferred.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work safely at all times and adhere to all applicable safety policies.
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