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Care Management Associate

2 months ago

Lacey, Washington, United States Consumer Direct companies Full time

Job Summary

As a Service Coordinator at Consumer Direct companies, you will play a vital role in ensuring the seamless delivery of services to our clients. This position requires a unique blend of administrative and interpersonal skills, with a focus on building strong relationships with clients, stakeholders, and internal teams.

Key Responsibilities

  • Client Intake and Referral
    • Assist with daily intake and referral processes to ensure timely and effective service delivery
    • Coordinate with internal teams to ensure seamless transitions and communication
  • Care Coordination
    • Coordinate clients' in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
    • Develop and maintain accurate and up-to-date client records
  • Communication and Collaboration
    • Provide exceptional customer service to internal and external clients
    • Collaborate with stakeholders to ensure effective service delivery and meet client needs
  • Administrative Support
    • Assist with daily administrative tasks, including data entry and record-keeping
    • Provide support to internal teams as needed

Requirements

  • Education
    • Bachelor's degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field
  • Experience
    • 1 year of previous experience working with individuals with disabilities or the elderly
  • Skills
    • Excellent communication and interpersonal skills
    • Ability to work independently and as part of a team
    • Strong organizational and time management skills
    • Proficiency in computer software and systems

Work Environment

The Service Coordinator will work in an office environment, using a computer, telephone, and other office equipment as needed. The noise level in the work environment is typical of that of an office. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.