Customer Service Lead
3 weeks ago
Customer Service Lead Job Summary
As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.
Key Responsibilities:
- Model company core values and appropriate back of house standards and execution strategies.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
- Maintain a neat and orderly front end area and troubleshoot issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
- Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
Benefits:
- Competitive wage
- Flexible hours
- Associate discount
- Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan.
About Burlington:
Burlington is a rapidly growing brand that provides a variety of training and development opportunities for our associates. We are committed to workplace diversity and are an equal opportunity employer.
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