Order Fulfillment Coordinator
3 days ago
Order Fulfillment Coordinator Job Summary
We are seeking an experienced Order Fulfillment Coordinator to join our team at PrimeSource Building Products. This role will provide critical support for our Inside Sales Department, ensuring timely and accurate order fulfillment.
About the Role
This position involves managing sales teams' call and warehouse orders, processing RMA's, and coordinating with operations to determine if returns or credits are necessary. The ideal candidate will have strong organizational skills, attention to detail, and experience in sales or telemarketing.
Key Responsibilities
- Manage sales teams' call and warehouse orders
- Process RMA's and coordinate with operations
- Handle Home Depot and Lowes calls and coordinate with operations when necessary
- Coordinate BMG orders with Territory Managers and BMG support team
- Assist customers find the will call office to pick up orders
- Act as phone tree backup for sales team handling overflow calls and customer service calls
- Support product literature and marketing materials to customers and sales team
- Communicate route code changes to sales team and coordinate with operations on missing route codes on customer files
- Support Inside and Outside Sales Teams with urgency
- Utilize Salesforce.com to document calls and any other customer interaction or leads
- Complete daily work tasks diligently and efficiently
- Perform other duties assigned by management to address and provide effective support of company mission, values, and goals
Requirements
- High school diploma or general education degree (GED) and one to three years of sales or telemarketing experience preferred/or training; or equivalent combination of education and experience
- Strong PC skills including Windows, MS office suite
- Crm systems
- Company reporting software
- SAP preferred
- Proficient with SAP and SalesForce.com to ensure order accuracy and fast customer response times
- Ability to learn new technology quickly
- Excellent verbal and written communication skills
Benefits
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Salary and Benefits
The salary for this position is $45,000-$50,000 per year, depending on experience. We also offer a comprehensive benefits package, including 401(k), dental insurance, flexible schedule, health insurance, paid time off, and vision insurance.
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