Community Associate

4 weeks ago


Honolulu, Hawaii, United States IWG Full time
About the Role

We are seeking a highly skilled and customer-focused Community Associate to join our team at IWG. As a key member of our center team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our members.

Key Responsibilities
  • Provide proactive and personalized support to customers, addressing their needs and concerns in a timely and professional manner.
  • Manage multiple tasks and priorities, ensuring that all administrative and support needs are met while maintaining a high level of customer satisfaction.
  • Collaborate with the Community Manager to plan and execute networking events, workshops, and other activities that promote a sense of community and drive business growth.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide tailored solutions.
  • Stay up-to-date with company policies, procedures, and initiatives, ensuring compliance and promoting a positive work environment.
What We Offer
  • A competitive total compensation package, including a generous paid time off plan and 11 paid company holidays per calendar year.
  • A comprehensive health care program, with affordable and comprehensive health care options for full-time team members.
  • A quarterly bonus plan program, plus an hourly rate of $17.62.
  • A bright and inspiring work environment, with opportunities for growth and development aligned with a great career path.
  • A professional workplace community, with business casual attire required.
About You
  • A good communicator, with the ability to build strong professional relationships and empathize with people's needs.
  • Happy taking ownership of problems and finding ways to solve them.
  • Positive, enthusiastic, and able to adapt to fast-changing situations.
  • Experience and confidence using MS Office and other basic IT equipment.


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