Senior Manager
4 weeks ago
United Airlines is seeking a Senior Manager to lead the operational aspects of our Customer Identity and Access Management (CIAM) program platforms. This role is responsible for ensuring seamless, secure, and effective management of customer identity services, maintaining the integrity and availability of CIAM processes and technology, and providing oversight of the Operational Support team.
Key Responsibilities:- Contribute to the Identity and Access Management (IAM) vision and roadmap
- Operational Leadership for CIAM, including developing and implementing strategies to improve operational aspects of the program
- Lead and mentor a team of operations specialists and engineers, including managing vendor relationships with Managed Service Providers (MSPs)
- Partner engagement and communication with CIAM leaders, IT teams, and business units to ensure operational integration meets program objectives
- Act as the primary operations contact for CIAM, providing updates and communications to partners at all levels
- Establish and supervise key performance indicators (KPIs) for operational efficiency, incident management effectiveness, and alignment to United's customer identity standard
- Bachelor's degree in Science, Technology, Engineering, or Science
- 9+ years of experience in STEM fields, including at least 5 years in Identity and Access Management technologies, processes, and capabilities, and at least 5 years of operational leadership experience leading delivery and incident management teams
- ITIL Process experience, particularly with incident, problem, and change management
- Deep understanding of IAM technologies, controls, and best practices, including adaptive authentication, PKI, and passwordless technologies
- Solid understanding of IAM principles in cloud-first environments
- Understanding of PCI, SOX, and EU-GDPR regulations for IAM
- Cybersecurity, Risk Management, Computer Science, or Information Management experience
- ITIL Certification, particularly ITIL Expert or Master
United Airlines is an equal opportunity employer and welcomes diverse experiences, perspectives, and backgrounds. We encourage everyone who meets the minimum qualifications to apply.
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