Assistant Store Manager
3 weeks ago
Job Description Summary
The Assistant Store Manager assists the Store Manager in managing all day-to-day store operations, ensuring compliance with established company policies and procedures. They provide leadership, guidance, and training to store staff, assuming total responsibility for store operations in the absence of the Store Manager. The Assistant Store Manager consistently strives to meet and exceed sales, service, and operational objectives.
Duties and Responsibilities
- Primary responsibility is the safety and welfare of employees and customers.
- Create, establish, and maintain an excellent customer shopping experience, maintaining and reinforcing current service level standards, providing service training and leadership to staff members, and managing customer issues with a sense of urgency and satisfaction.
- Manage all POS terminal transactions in accordance with policy and procedure, including sales, discounts, refunds, loyalty, open, and closing procedures.
- Assume inventory control responsibilities, adhering to policies and procedures regarding shipping and receiving, price management, singles, damaged merchandise, and conducting physical inventory.
- Manage sales floor merchandising and visual presentation, adhering to company standards for merchandise placement, sales floor maintenance and housekeeping, promotional event directions, materials, and signage.
- Control payroll responsibilities, adhering to policies and procedures regarding scheduling, payroll budget compliance, time, and attendance.
- Develop direct reports through training and development, adhering to policies and procedures regarding the utilization of training tools and consistent reinforcement of operational standards.
- Contribute to loss prevention efforts, adhering to policies and procedures regarding the protection and control of company assets.
- Work towards a complete understanding of managing all day-to-day operations.
Principal Working Relationships
Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations, and Training Personnel.
Key Qualifications
An approved background check, effective verbal and written communication skills, managerial and organizational skills, strong interpersonal skills necessary for customer and employee interactions, strong visual merchandising skills, working knowledge of footwear, accessories, and shoe care, basic mathematical skills, knowledge of Corporate and Store Operations policies and procedures, and a complete understanding of the standards of Store Presentation and strong visual merchandising skills.
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