Field Service Technician

2 weeks ago

Catoosa, United States Abundant Solutions Full time
Job Overview

Abundant Solutions is seeking a highly skilled Field Service Technician to join our team. As a key member of our field service team, you will be responsible for ensuring the smooth installation and maintenance of our equipment at customer sites.

Key Responsibilities
  • Supervise the installation of equipment at customer sites, ensuring all work is completed to the highest standards.
  • Investigate and resolve customer reports of technical problems with equipment, performing routine repairs and maintenance as needed.
  • Partner with customers to ensure excellent communication and service, going the extra mile to engage and satisfy customers.
  • Review performance reports and documentation from customers, inspecting malfunctioning or damaged equipment to determine the nature and scope of the problem.
  • Analyze inspection reports to determine the source of the problem and make recommendations for repair, replacement, or other corrective action.
  • Coordinate problem resolutions with field service, engineering, and other inter-company departments to expedite repairs.
  • Maintain accurate records of reports and submit them to the field service manager and quality department.
  • Provide recommendations to inter-company departments on recurring equipment problems noted in the field to instigate corrective action in design, production, and/or service to eliminate future problems.
  • Assist the field service manager in providing day-to-day customer service to customer inquiries regarding equipment.
  • Troubleshoot, dismantle, and reassemble machines, equipment, and their subassemblies according to customer specifications, following drawings and other written and verbal specifications.
  • Drill, tap, or ream holes, align components, and bolt, screw, or rivet them together using hand tools or portable power tools.
  • Install moving parts, such as shafts, levers, fan blades, bearings, and work them to test free movement.
  • Bend and install pipe for lubricating systems.
  • Align and mesh gears in a gearbox to assemble a system of gears, including drive motors and fan shafts alignment.
  • Conduct preventative maintenance at customer facilities.
  • Regular attendance, ability to arrive at work punctually, ability to work on-site, ability to work overtime.
  • Ability to work cooperatively with others, ability to deal respectfully with the public, customers, vendors, other employees, managers, and executive management.
  • Ability to perform multiple tasks concurrently, ability to work in a fast-paced environment, ability to interchange with others in the department.
  • Ability to work at heights exceeding 50 feet, ability to operate various mobile elevating work platforms.
  • Strict adherence to company and customer safety requirements, including personal protective equipment, job safety analysis, and any necessary paperwork and reporting.
Requirements
  • 2 years minimum of related experience.
  • Must be willing to travel 75% of the time.
Work Schedule
  • 6 AM-2:30 PM - Hours may vary due to overtime.
Compensation
  • $27/HR Hourly + $75 per diem when out in the field.

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