Network Consulting Engineer

1 week ago

Scottsdale, Arizona, United States Advanced Network Management Inc Full time
Job Title: Consulting Network Engineer

We are seeking a highly skilled Consulting Network Engineer to join our team at Advanced Network Management Inc. As a key member of our Managed Services Team, you will be responsible for providing technical expertise and support to our clients in the design, implementation, and maintenance of their network infrastructure.

Key Responsibilities:
  • Provide professional and empathetic first-contact responses to clients.
  • Act as a technical resource for assigned issues and work closely with the ANM technical teams to resolve problems.
  • Act as mentor and escalation point for more junior engineers.
  • Work closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering World Class Support to our clients.
  • Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress of issues.
  • Generate & implement clear and consistent documentation of client environments.
  • Perform analysis and diagnosis of system problems.
  • Provide first and second-level technical support for numerous technologies to ANM clients.
  • Interact directly with clients via phone and ticketing systems.
  • Apply analytical skills and technical knowledge to solve technical problems of medium to high complexity.
  • Use knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes.
  • Interact and work directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
  • Interact with telecommunication, hardware, and software vendors and operate on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Participate in special projects as assigned.
  • Invest time in continued education to learn new technologies.
  • Provide network and remote connectivity hardware/software support (including upgrades).
  • Participate in an after-hours on-call rotation.
Requirements:
  • Proficient (CCNP Level): 5+ years of experience with dynamic routing protocols.
  • 5+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms.
  • 5+ years of experience with Remote Access VPN and Site-to-Site VPN: All aspects.
  • 5+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing.
  • Proficient with AT LEAST TWO of the below technologies:
    • 3+ years of experience managing and troubleshooting ISE: NADs, AuthE policies.
    • 5+ years of experience managing and troubleshooting FMC and managed devices (FTDs): All aspects.
    • 2+ years of experience managing and troubleshooting Meraki MX, MS, MR and SDWAN.
    • 2+ years of experience managing and troubleshooting Email Security Appliance.
    • 2+ years of experience managing and troubleshooting DNAC: register devices, manage and build templates.
    • 2+ years of experience managing and troubleshooting SDWAN (Cisco).
    • 2+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama.
    • 1+ years of experience managing and troubleshooting ACI.
    • 1+ years of experience managing and troubleshooting public cloud (AWS or Azure).
Preferred Qualifications:
  • Experience with Cisco Defense Orchestrator: register and manage ASA/FTDs.
  • Experience with Automation / Programmability: Python / Ansible.
Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and filing cabinets. The employee is occasionally exposed to a variety of extreme conditions at job sites. The noise level in the work environment and job sites can be loud.

This job is performed hybrid, or remote with regular scheduled visits to an ANM regional office (Denver, Albuquerque, or Phoenix).

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