Debt Recovery Specialist

6 days ago


Jacksonville, Florida, United States TD Bank Group Full time
Job Title: Debt Specialist III

TD Bank Group is seeking a highly skilled Debt Specialist III to join our team. As a key member of our collections team, you will be responsible for reducing losses by negotiating and collecting payment on delinquent retail, consumer, residential or auto accounts.

Key Responsibilities:
  • Negotiate and collect payment on delinquent accounts
  • Conduct detailed investigative work to find missing borrowers, utilizing skip tracing and other techniques
  • Comply with all pertinent department/bank policies and procedures
  • Elevate issues that may result in foreclosure or repossession when necessary
  • Suggest changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities
  • Serve as entry point for the identification, routing and documentation of all pertinent collection support processes
Requirements:
  • High School Diploma or GED required
  • 2+ Years of related experience
  • Demonstrated strong phone skills to effectively work with customers
  • Negotiation experience with demonstrated positive outcomes
  • Sales skills making regular phone calls, presenting Company in positive way to Customers and tactfully but firmly collecting payments
  • Knowledge of and ability to explain wide variety of consumer loan products
  • Writing ability to clearly document calls
  • PC skills sufficiency
About TD Bank Group:

TD Bank Group is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

Our Total Rewards Package:

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.



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