Financial Systems Analyst

4 weeks ago

Richmond, California, United States Commonwealth of Virginia Full time

Job Summary

This position is responsible for providing technical support and maintenance for financial applications within the Commonwealth of Virginia. The ideal candidate will have experience in analyzing and resolving technical issues, as well as collaborating with stakeholders to understand their requirements and support overall financial operations.

Key Responsibilities

  • Resolving technical issues, system errors, and performance problems within financial applications.
  • Facilitating meetings/discussion groups related to requirements definition/gathering, issue resolution, and process improvement.
  • Ensuring application problems are fully documented in ServiceNow ticketing system.
  • Adding, removing, and modifying user accounts and groups.
  • Collaborating with business partners to design and implement processes and workflows to streamline business operations and improve productivity.
  • Facilitating system maintenance, monitoring, and business continuity, for the financial systems environment.
  • Working with software vendors or internal resources to install, configure, and test applications.
  • Creating documentation such as technical specifications, stand operating procedures (SOPs), dataflow diagrams, test plans, and systems documentation.
  • Collaborating with integration engineers to integrate financial systems with other systems and applications to ensure seamless data flow and enhance overall system functionality.
  • Participating in change management activities for financial applications.

Requirements

  • Knowledge of Project Management best practices and methodologies.
  • Technical skills to include: ticketing system utilization, account provisioning.
  • Ability to maintain system documentation, logs, and functional instructions.
  • Ability to support business processes, changes, and updates.
  • Strategic thinking, with robust creative problem solving and inquisitive skills.
  • Ability to present technical information concisely with Proof of Concepts, diagrams, and documentation.
  • Ability to prioritize assignments.
  • Strong time-management skills.
  • Excellent interpersonal and communication skills.
  • Demonstrated effectiveness in building rapport and relationship with peers and end-users.

Preferred Qualifications

  • Knowledge in Computer Science, Information Systems, Accounting, Finance, or Business Administration.
  • Prior experience in an analysis/administrator role.
  • Experience within the financial industry.
  • Strong customer service experience.

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