Customer Support Systems Administrator I
4 weeks ago
Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe.
Established in 1866, we introduced the world's first branded motor oil, claiming our position as The Original Motor Oil.
As an affiliate of Aramco, one of the world's largest integrated energy and chemicals companies, we continue to invest strategically and expand globally, driving unparalleled product innovation and sustainable business solutions.
Our Corporate ValuesOur corporate values of care, integrity, passion, and excellence shape everything we do.
Living out our values is what makes our company, our employees, our partners, our customers, and the communities we serve great.
Job DescriptionWe are seeking a System Administrator I to assist in the management of the Support Center CRM, CTI, WFM, and Analytics applications.
The successful candidate will be responsible for the development, deployment, and maintenance of these systems, working directly with vendors and business stakeholders to identify improvements, resolve problems, and coordinate platform upgrades/changes.
This role will collaborate directly with business stakeholders to evaluate new business needs, provide solution recommendations, and develop/deploy new features and functionality.
The System Administrator I will work closely with the team to ensure Valvoline has the structure and requirements in place to capture the correct data to handle during customer/consumer interactions.
This role is responsible for ensuring Valvoline's Support Center applications are within compliance, including user access reviews, records retention requirements, FAA approvals, product/master data approvals, and other regulatory requirements.
Requirements- Bachelor's degree in information technology, CIS, or related field
- 2-3 years of experience in IT system administration, contact center preferred
- Must be authorized to work in the U.S.
We offer a competitive salary and benefits package, including health insurance plans, HSA and flexible spending accounts, 401(k), incentive opportunity, life insurance, short and long-term disability insurance, paid vacation and holidays, employee assistance program, employee discounts, and tuition reimbursement.
We are an equal employment opportunity employer and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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