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Client Support Specialist

2 months ago

Colorado Springs, Colorado, United States SSi People Full time

Position: Customer Service Representative

Overview:

As a vital member of our team at SSi People, the Customer Service Representative plays a crucial role in ensuring that our clients receive top-notch service. This position is designed for individuals who excel in communication and possess a keen ability to resolve inquiries efficiently.

Key Responsibilities:

  • Deliver exceptional customer service by swiftly and accurately processing orders and addressing inquiries.
  • Act as the primary contact for customers regarding general questions such as pricing, product details, and scheduling.
  • Foster and maintain strong relationships with clients by providing timely and precise support, thereby enhancing customer loyalty.
  • While not mandatory, familiarity with SAP or Oracle systems is advantageous and will be considered favorably during the selection process.
  • Engage with customers, sales teams, and service representatives to manage various pre-sales and post-sales service tasks.
  • Execute a range of customer service support activities as a skilled professional.
  • Utilize professional expertise to determine the most effective approach to tasks and address any irregularities.
  • Analyze and identify the root causes of issues within your work area, applying insights to implement effective solutions.
  • Complete tasks with a moderate level of supervision, demonstrating independence and initiative.

Qualifications:

Experience: 2-5 years in a similar role or relevant specialization.

Education: High school diploma or Associate's degree, or equivalent experience as applicable. Relevant certifications are a plus.