Customer Service Representative

1 week ago

East Elmhurst New York, United States Enterprise Holdings Full time

Job Summary:

Enterprise Holdings is seeking a highly skilled Customer Assistance Representative Sr (CAR Sr) to join our team. As a CAR Sr, you will provide exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

Key Responsibilities:

  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customers to check for personal belongings and identify any items found in the vehicle with a unit number, date, and time, and turn them into lost and found.
  • Advise and review rental charges and provide an accurate receipt to the customer.
  • Inquire about service, satisfaction, and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct the customer to the counter for completion of a damage/loss report.
  • Use proper statements to determine if a vehicle is being returned with a full tank of gas.
  • Complete a service alert for any mechanical and/or body damage communicated by the customer.
  • Identify vehicles on system hold for turnback, time, or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep the lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process, knowledge of rental/return documents, fuel services, days/extra hours/surcharges, and optional coverages.
  • Understand the damage loss report reporting procedure.

Requirements:

  • Must be at least 18 years old.
  • Must have two years of college experience or at least two years of customer service experience.
  • Must have a high school diploma or GED.
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
  • Must be able to read, write, and speak English.
  • Apart from religious observation, you must be available to work the following schedule: Sunday: 1:00pm-9:30pm (30 min break), Monday: 1:00pm-9:30pm (30 min break), Tuesday: 1:00pm-9:30pm (30 min break), Wednesday: 1:00pm-9:30pm (30 min break), Thursday: OFF, Friday: OFF, Saturday: 1:00pm-9:30pm (30 min break).

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