Customer Service Representative

2 days ago


Longview, Texas, United States Five Star Call Centers Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team at Five Star Call Centers as a Customer Service Representative.

This role involves providing exceptional service to clients by successfully answering telephone calls, addressing customer inquiries, and resolving issues in a timely and professional manner.

The ideal candidate will possess excellent communication skills, a strong ability to work independently, and a passion for delivering high-quality service.

Key Responsibilities
  • Manage a high volume of inbound calls, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Utilize communication scripts to handle different topics and provide solutions and/or alternatives to customers.
  • Identify customer needs, clarify information, and provide solutions and/or alternatives.
  • Access company and client resources to accurately handle customer calls.
  • Seize opportunities to upsell products and services when applicable.
  • Flexibility to cross-train on new tasks and responsibilities as requested.
Requirements
  • Previous customer service or customer support experience preferred.
  • Basic computer skills and the ability to learn new software quickly.
  • Strong phone and verbal communication skills, along with active listening.
  • Ability to work independently and as part of a team.
  • Flexibility to work a variety of shifts, including nights and weekends.
Benefits
  • Starting pay of $14/hour, plus shift differential.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Paid training and ongoing support to ensure success in the role.

Five Star Call Centers is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees.



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