Customer Service Representative

4 days ago


Longview, Texas, United States Aire Serv Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our clients, handling service requests, and exemplifying our code of values by showing respect and courtesy to all customers and employees.

Key Responsibilities
  • Receive and respond to incoming calls in a professional and courteous manner
  • Schedule appointments and assign daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
  • Perform other duties as needed, including cross-training in related positions
Requirements
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Ability to multi-task
  • Positive attitude and strong team player skills
  • Computer knowledge, including Microsoft Office
  • Typing skills
About Aire Serv

We believe in doing the job right and creating a company worth working for. As a member of our team, you will become part of a place that takes care of its employees and customers. We value honesty, integrity, and no surprises. Our goal is to provide excellent customer service, and we need happy, motivated, and committed employees to make it happen.



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