Lead Retail Associate
6 days ago
We are seeking a highly motivated and experienced Retail Associate to join our team as a Lead Retail Associate at our Amazon Go store in Puyallup, WA. As a Lead Retail Associate, you will be responsible for providing exceptional customer service, managing store operations, and leading a team of associates to deliver a world-class customer experience.
Key Responsibilities- Customer Service: Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
- Training and Development: Provide ongoing training in areas including product knowledge, product quality training, and store operations, and assist manager in identifying training needs.
- Store Operations: Maintain a key to the store and open and close the store following the proper procedures.
- Leadership: Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
- Supervisory Tasks: Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
- Inventory Management: Ensure consistent execution of inventory workflow processes, guiding associates as needed including receiving, stocking and replenishing product.
- Continuous Improvement: Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
Amazon Go is a new kind of store with no checkout required. With Just Walk Out shopping, you can get in and out quickly without scanning any items or waiting in a checkout line. Amazon Go is our take on a convenience store that offers customers a range of grab-and-go items from delicious sandwiches and salads for breakfast, lunch, dinner, plus everyday essentials and more. Simply use the Amazon app to enter the store, take the products you want, and go No lines, no checkout. (No, seriously.)
Requirements- 1+ years of floor leader or other leadership, or 1+ years of Amazon experience
- 3+ years of retail or customer facing, or 1+ years of Amazon experience
- High school or equivalent diploma
- Are 18 years of age or older
- Prior experience working in Amazon Physical Stores
- Experience managing inventory in a retail or distribution setting
- Proficient with computers and Microsoft Office (Outlook, Word, Excel)
- Prior experience in training others
- Strong verbal communication and customer service skills
- Previous experience in providing peer-to-peer feedback
- Demonstrated success in problem solving and delivering results
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