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Front Desk Representative

2 months ago

WilkesBarre, Pennsylvania, United States Days Inn Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Days Inn. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities:

  • Guest Registration: Greet guests, complete registration process, and ensure accurate information is recorded.
  • Check-In/Check-Out: Assist guests with check-in and check-out, including processing payments and handling room assignments.
  • Room Assignments: Ensure rooms are assigned correctly and that guests are aware of their room location.
  • Guest Services: Provide information on hotel amenities, services, and local attractions, and respond to guest inquiries and requests in a timely and friendly manner.
  • Problem Resolution: Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction.
  • Communication: Receive, input, retrieve, and relay messages to guests, and maintain confidentiality of guest information.
  • Teamwork: Collaborate with other hotel staff to ensure seamless guest service and maintain a clean and safe environment.

Requirements:

  • Education: High School diploma or equivalent preferred.
  • Experience: Previous hotel front desk experience or relevant customer service experience required.
  • Skills: Knowledge of hotel PMS systems, general problem-solving skills, and ability to work in a fast-paced environment.