Front Desk Associate

7 days ago


WilkesBarre, Pennsylvania, United States Mohegan Full time
Guest Services Representative

At Mohegan, we're looking for a skilled Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities:
  • Anticipate and respond to guests' needs, providing prompt and courteous service.
  • Maintain a thorough knowledge of hotel features, services, and amenities.
  • Process guest check-ins and check-outs, verifying registration information and handling payments.
  • Resolve guest complaints and concerns in a professional and efficient manner.
  • Communicate effectively with colleagues and departments to ensure seamless guest experiences.

Requirements:
  • High school graduate or equivalent vocational training certificate.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Apply Today:

Don't miss out on this exciting opportunity to join our team and make a difference in the lives of our guests. Apply now and take the first step towards a rewarding career with Mohegan.
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