Operations Director

2 months ago


Thornton, Colorado, United States Thornton Distilling Co. Full time
Job Description

Operations Director

We are seeking an experienced Operations Director to join our team at Thornton Distilling Co. The ideal candidate will have a proven track record of managing the day-to-day operations of a business, with a focus on efficiency, productivity, and customer satisfaction.

Key Responsibilities:

  • Plan and oversee the scheduling of labor, equipment maintenance, and supply requirements to ensure seamless operations.
  • Assume responsibility for cleanliness, organization, and preventative equipment maintenance procedures and standards.
  • Manage and implement regular special events to drive sales and revenue growth.
  • Promote private event spaces and show facilities to ensure maximum utilization.
  • Develop and implement policies and procedures for food and beverage, tours, and retail department operations.
  • Monitor compliance with health and fire regulations, as well as federal, state, county, and municipal regulations.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Ensure accurate inventory management and receipt of products.

Financial and Inventory Management

The Operations Director will be responsible for maintaining accountability for the cost, utilization, and performance of employees and equipment. This includes:

  • Maintaining a minimum of 3 years verifiable experience managing the P&L of a business or businesses.
  • Controlling food and beverage, tours, and retail employee dress code policy.
  • Controlling cash and other receipts by adhering to cash handling and reconciliation procedures.
  • Counting money and making bank deposits.
  • Reviewing financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement.
  • Scheduling and receiving food and beverage deliveries.
  • Reviewing menus and analyzing recipes to determine labor and overhead costs.
  • Assisting in developing the annual food and beverage budget/plan.

Staff Development and Human Resources

The Operations Director will be responsible for hiring, training, and proficiency of employees in the front-of-house, private events, and tours. This includes:

  • Developing team members and continually striving to develop staff in all areas of managerial and professional development.
  • Resolving personnel problems and making hiring and termination decisions.
  • Administering prompt, fair, and consistent corrective action for violations of company policies, rules, and procedures.
  • Monitoring employee and guest activities to ensure liquor regulations are obeyed.
  • Implementing and monitoring payroll policies, procedures, and controls.

Customer Experience and Service Quality

The Operations Director will be responsible for achieving company objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and creating a positive, productive working environment. This includes:

  • Working with the Executive Chef to ensure quality levels of food and beverage products.
  • Creating and posting regular food and drink promotions to social media.
  • Verifying the accuracy of prices, State and Federal taxes, gratuities, and other charges on all guest checks.
  • Accurately operating the point of sale system.

Communication and Leadership

The Operations Director will be responsible for maintaining effective and clear communication with the TDC leadership team, culinary staff, and front-of-house staff. This includes:

  • Attending all scheduled employee meetings and offering suggestions for improvement.
  • Assuming responsibility as the manager/supervisor for back-of-house operations as needed.
  • Developing and operating within all established guidelines, policies, standards, and constraints.

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