SNO Mass Program Administrator

5 days ago


Hyannis, Massachusetts, United States Housing Assistance Corporation Full time

SNO Mass Program Overview

The SNO Mass Program Administrator will be responsible for the successful administration of the SNO Mass program, which aims to help families with mobile vouchers access housing in areas of opportunity. This position is the key point of contact for owners participating in HAC's Leased Housing Program.

Key Responsibilities

  • Coordinate and deliver SNO Mass Services, including outreach, intake/assessment, case management, housing search and placement, and stabilization.
  • Provide motivational coaching and counseling to participants.
  • Lead and deliver workshops and trainings to address housing barriers.
  • Support landlords and recruit new participants for the program.
  • Coordinate with leasing and inspection staff to ensure timely processing of moves, rent requests, and reasonable rent determinations.
  • Process recertification and interim requests for assigned SNO Mass participants.

Rent Increase Requests and Requests for Tenancy Approvals (RFTA)

  • Receive, review, and track all rent increase requests.
  • Conduct reasonable rent determinations and obtain applicable approvals for rents outside of the comparable range.
  • Negotiate rent with landlords where applicable and accurately report client data on HUD Form.
  • Review leasing packets for completeness and accurately calculate rents, tenant and housing assistance portions, utility allowance, and apply correct payment standard, subsidy standard, and utility allowance schedule.
  • Prepare HAP contracts with HUD-required Tenancy Addendum and review documents for original signatures and internal consistency.
  • Complete the move-in process, set up complete and accurate files with all necessary leasing documents, and enter correct information and forward accurate and timely files to the applicable Program Counselor.

Owner Liaison

  • Assist owners in complying with program requirements and respond to inquiries and complaints from landlords/owners.
  • Process changes in ownership and prepare written responses as needed.
  • Resolve problems and minor owner issues and maintain current and working understanding of applicable state and federal policies and HAC's internal procedures and policies.
  • Meet all deadlines to ensure compliance with regulations and on-going monitoring of status recorded in database to ensure compliance with EOHLC standards.

Additional Duties

  • Encourage participation in the FSS programs and similar programs offered by HAC.
  • Maintain client files as prescribed by EOHLC and attend meetings, trainings, and workshops as required.
  • Educate clients on HAC programs and resources and work cooperatively with other HAC departments, other RHN agencies, and service providers to achieve client housing goals.

Required Qualifications, Education, and Experience

  • Exceptional organizational and time-management skills.
  • Counseling and assessment skills.
  • Familiarity with the region, including transportation, school systems, amenities, and services.
  • Valid Massachusetts driver's license.
  • Effective communication skills, both written and verbal.
  • Proficiency in PC-based computer software.
  • The ability to meet deadlines, comprehend and utilize complex program regulations and procedures, and be sensitive to confidential issues and the needs of households with low-income.


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