Program Support Specialist

3 days ago


Hyannis, Massachusetts, United States Community Action Committee of CC&I Full time
Program Support Specialist

We are seeking a highly skilled and detail-oriented Program Support Specialist to join our Client Self-Sufficiency Department. As a key member of our team, you will provide exceptional customer service, manage cases, and perform various administrative tasks to support our clients.

Key Responsibilities:
  • Assist clients in applying for SNAP benefits and provide guidance on eligibility requirements
  • Support special projects, including intake and data entry, to ensure accurate and timely processing
  • Develop and maintain strong relationships with clients, colleagues, and community partners
  • Stay up-to-date on complex policies, procedures, and regulations to provide informed support
  • Utilize excellent organizational skills to manage multiple tasks and priorities
Requirements:
  • Associate's degree or equivalent experience
  • Two years of experience in customer service or a client-driven field
  • Excellent interpersonal and communication skills
  • Computer proficiency and ability to learn new software
  • Preferred: Bilingual Haitian Creole, Brazilian Portuguese, and/or Spanish

We offer a dynamic and supportive work environment, opportunities for professional growth, and a chance to make a meaningful impact in our community. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.



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