Senior Banker I

1 week ago


Needham Heights, Massachusetts, United States BankTalent HQ Full time

{"Responsibilities": {"Customer Experience": "Develop a deep understanding of customers' needs and expectations, and provide tailored solutions to address those needs. Establish and grow customer relationships, leveraging business partners as needed. Proficiency in all Banker II requirements, including home equity closings, basic wire approvals, lost bank checks, basic service recovery, processing fraud claims, and complex business accounts. Support branch supervisors in creating a best-in-class customer experience.", "Operational Excellence": "Ensure quality and accuracy of work, demonstrating sound technical knowledge of Bank products and services. Display expertise with digital products and serve as a resource for customers and colleagues. Perform branch settlement, basic recycler troubleshooting, and branch opening and closing as needed. Stay informed of alerts and company communications, adhering to compliance, security, and risk protocols. Maintain proficiency in regulatory compliance and adhere to Bank policies, including confidentiality, email, and others.", "Teamwork": "Contribute to a collaborative branch team, identifying areas for improvement and stepping in as needed. Support branch supervisors in implementing Bank policies, procedures, and initiatives. Serve as a resource for colleagues and contribute to a positive work environment.", "Credibility": "Demonstrate dependability and consistency in decision-making, aligning with Bank values and standards. Draw on knowledge, experience, and insights to recommend solutions. Recognize and prevent fraud, exercising sound judgment.", "Decision Making": "Make informed decisions that align with Bank values and standards, drawing on knowledge, experience, and insights. Recommend solutions and exercise sound judgment in recognizing and preventing fraud.", "Miscellaneous": "Assist branch managers and assistant branch managers in maintaining branch facilities. Perform functions within scope of authority and expertise to provide exceptional customer service and responsiveness.", "Requirements": {"Education": "High School Diploma or equivalent required. Some college preferred.", "Experience": "At least 18 months of Banker experience or similar customer service role within banking.", "Knowledge, Skills, and Abilities": "Basic math principles, customer service, sales, organizational, communication, and interpersonal skills. Strong attention to detail and intermediate technology skills, including Microsoft Office. Ability to work extended and weekend hours, with flexibility in scheduling and work location.", "Licenses and Certifications": "Notary Public designation required within 6 months.", "EO/AA Employer": "Middlesex Savings Bank is an Equal Opportunity/Affirmative Action Employer: Min/Fem/Vet/Disabled"}



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