Payroll Operations Coordinator

3 weeks ago

Edmond, Oklahoma, United States Heartland, a Global Payments company Full time

Heartland, a Global Payments Company, is a leader in facilitating payments between buyers and sellers. Our technology centered approach enables customers to prosper. If you want to bring your expertise to a dynamic team and work with a passion to provide tangible solutions for everyone you interact with, then Heartland is for you. Our team is dedicated to providing exceptional customer service support and resolving client issues and concerns timely. We are seeking a skilled Payroll Operations Coordinator to join our team.

Company Overview:

Heartland, a Global Payments Company, makes possible for millions of people to move money between buyers and sellers using our products and unmatched services. Our mission is to create meaningful technology centered experiences that enable our customers to prosper.

Job Description:

We are seeking a skilled Payroll Operations Coordinator to join our dynamic team. As a Payroll Operations Coordinator, you will be responsible for maintaining an assigned base of payroll clients with various pay frequencies. You will provide client customer support by being in the phone queue. You will manage team member's client base when necessary. You will provide exceptional customer service support and resolve client issues and concerns timely. You will effectively manage critical relationships between all channels to improve client retention. You will be competent in describing the various reports and products available via software to clients. You will collaborate with other divisions/departments as the first point of contact to filter and convey relevant information to clients regarding compliance or miscellaneous initiatives. You will establish and maintain a positive working relationship with clients focused on partnership and common objectives.

Required Skills and Qualifications:

  • Maintains an assigned base of payroll clients with various pay frequencies.
  • Provides client customer support by being in the phone queue.
  • Manages team member's client base when necessary.
  • Provides exceptional customer service support and resolves client issues and concerns timely.
  • Effectively manages critical relationships between all channels to improve client retention.
  • Competent in describing the various reports and products available via software to clients.
  • Collaborates with other divisions/departments as the first point of contact to filter and convey relevant information to clients regarding compliance or miscellaneous initiatives.
  • Establishes and maintains a positive working relationship with clients focused on partnership and common objectives.
  • Proficient at client situation de-escalation and appropriately identifies possible Payroll Supervisor engagement.
  • Begins learning how to troubleshoot and problem solve situations that arise.
  • Ability to learn and maintain a working knowledge of the Payroll Software.
  • Interacts with client base via telephone, fax, and/or e-mail to obtain payroll data including hours worked, salary adjustments, special payments and employee deductions.
  • Accurately keys all payroll related data necessary to process client payrolls timely by deadline.
  • Facilitates, collaborates and coordinates with all departments for seamless and worry free processing to maintain positive client experiences.
  • Basic understanding of ancillary product setup.
  • Works effectively as part of a team for the greater good of the business, with a strong sense of urgency, punctuality and reliability to meet internal and external targeted goals daily.
  • Attends training department classes for new hire training (30, 60, 90-day plan) and ongoing payroll training throughout the year.
  • Initial exposure to usage of WIKI library and all related resources and documents.
  • Other administrative and clerical tasks as assigned or requested.

Estimated Salary: $55,000 - $65,000 per year, depending on experience.

Benefits:

Heartland, a Global Payments Company, offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for professional growth and development.

Equal Opportunity Employer:

Heartland, a Global Payments Company, is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

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