Customer Service Monitoring Specialist

20 hours ago


Houston, Texas, United States Affiliated Monitoring Full time

Job Overview

Affiliated Monitoring is a leading provider of live agent monitoring services and technology. We are seeking a highly skilled Customer Service Monitoring Specialist to join our team in Houston, Texas.

About the Role

This is a pivotal position that requires strong communication skills and attention to detail. As a Customer Service Monitoring Specialist, you will be responsible for monitoring alarms and dispatching appropriate authorities in real-time. You will work with a team of alarm and emergency monitoring industry experts to save lives and protect properties.

Responsibilities

  • Respond quickly to real-time inbound security and emergency alarm signals according to required protocols.
  • Coordinate with emergency services such as police, fire, or medical personnel to dispatch them to the location of the alarm.
  • Document alarm activities, procedures, and actions taken, and resulting outcomes or resolutions achieved.
  • Adhere to regulations and protocols governing alarm and emergency response procedures, ensuring compliance at all times.

Requirements

  • 1+ years of call center or customer service experience required.
  • HS Diploma or GED required.
  • Must be able to attend full 6-week daytime training, Monday - Friday 11am-7:30pm.
  • Must be able to work on weekends, Saturday and Sunday.
  • Comfortable using a computer and modern technology.
  • Ability to work in a fast-paced call center environment.
  • Excellent verbal and written communication skills.
  • Detail-oriented and strong attention to detail.
  • Enjoy learning new skills and applications.
  • Access to reliable transportation.

Benefits

Affiliated Monitoring offers a comprehensive benefits package, including full medical, dental, and vision coverage, a 401(k)-retirement plan, company-paid life insurance, and more. The estimated salary for this position is $16.00 per hour plus performance bonuses and incentives.



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