IT Application Support Analyst

4 days ago


TX United States Charles Schwab Full time
Job Title: IT Application Support Analyst

At Charles Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.

Job Summary:

We're seeking an IT Application Support Analyst to join our team. As an IT Application Support Analyst, you will support multiple applications as well as support the mission to launch a consolidated platform of micro-sites to combine these segregated applications into a holistic user experience.

Key Responsibilities:
  • Lead daily stand-up to review, prioritize, and assign tickets opened on the Stock Plan Service Desk.
  • Triage tickets, document, and execute remediation steps.
  • Communicate with reporter of issue to gather needed information for triage and remediation.
  • Partner with external tech teams to troubleshoot issues reported via the SPST Service Desk.
  • Develop and execute SQL DB Scripts as a part of issue remediation.
  • Create templates and update support documentation for How-To library.
  • Be a strong advocate for our business partners and clients.
  • Smoothly transition tickets to delivery teams for identified bugs in production.
Requirements:
  • 3+ years of experience working in a 24/7/365 application support role responsible for enterprise applications, infrastructure, and systems.
  • 2+ years of experience with PL/SQL and Oracle Database.
  • Strong knowledge of Equity Compensation and stock plan services.
  • Knowledge of Equiview Software Platform.
  • Strong communication skills and the ability to facilitate effective technical problem-solving.
What We Offer:
  • Base salary + annual bonus
  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and a 4-week sabbatical after 5 years of service
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance


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