IT Application Support Analyst
4 days ago
At Charles Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.
Job Summary:We're seeking an IT Application Support Analyst to join our team. As an IT Application Support Analyst, you will support multiple applications as well as support the mission to launch a consolidated platform of micro-sites to combine these segregated applications into a holistic user experience.
Key Responsibilities:- Lead daily stand-up to review, prioritize, and assign tickets opened on the Stock Plan Service Desk.
- Triage tickets, document, and execute remediation steps.
- Communicate with reporter of issue to gather needed information for triage and remediation.
- Partner with external tech teams to troubleshoot issues reported via the SPST Service Desk.
- Develop and execute SQL DB Scripts as a part of issue remediation.
- Create templates and update support documentation for How-To library.
- Be a strong advocate for our business partners and clients.
- Smoothly transition tickets to delivery teams for identified bugs in production.
- 3+ years of experience working in a 24/7/365 application support role responsible for enterprise applications, infrastructure, and systems.
- 2+ years of experience with PL/SQL and Oracle Database.
- Strong knowledge of Equity Compensation and stock plan services.
- Knowledge of Equiview Software Platform.
- Strong communication skills and the ability to facilitate effective technical problem-solving.
- Base salary + annual bonus
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and a 4-week sabbatical after 5 years of service
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
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