Customer Service Representative

4 weeks ago


Miami Gardens, Florida, United States Wells Fargo Full time
About Wells Fargo

At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all of the elements that help you thrive, in one place. Our company culture is built on a foundation of teamwork, integrity, and a commitment to excellence. We're a company that values diversity, equity, and inclusion, and we're proud to be recognized as one of the best workplaces in the country.

About this Role

We're seeking a 20-Hour Teller to join our Consumer, Small & Business Banking division. As a Teller, you'll be the face of our company, providing exceptional customer service and support to our clients. You'll be responsible for processing transactions, answering customer questions, and making introductions to our banking team. If you enjoy working with people and are looking for a career with growth opportunities, this is the perfect role for you.

Key Responsibilities

* Support customer engagement by processing transactions and sharing digital solutions
* Complete operational activities while minimizing risks under established policies
* Perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products
* Receive direction from managers and exercise judgment within defined policies and procedures
* Escalate questions and issues to more experienced roles
* Interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions

Requirements

* 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Customer service focus with experience handling complex transactions across multiple systems
* Ability to educate and connect customers to technology and share the value of mobile banking options
* Ability to interact with integrity and professionalism with customers and team members
* Experience working with others on a team to meet customer needs
* Cash handling experience
* Ability to follow policies, procedures, and regulations
* Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
* Well-organized, independent and able to prioritize in a fast-paced environment
* Ability to exercise judgment, raise questions to management, and adhere to policy guidelines

What We Offer

* Competitive salary and benefits package
* Opportunities for growth and development
* Recognition and rewards for outstanding performance
* A collaborative and inclusive work environment

How to Apply

If you're a motivated and customer-focused individual looking for a career with a leading financial services company, we encourage you to apply for this role. Please submit your application, including your resume and a cover letter, to our online portal. We look forward to hearing from you

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