Insurance Customer Care Specialist

3 weeks ago


New London, Wisconsin, United States State Farm Insurance Full time

Insurance Customer Care Specialist

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We are seeking a skilled Insurance Customer Care Specialist to provide exceptional service to our customers at State Farm Insurance. As a key member of our customer-facing staff, you will be responsible for ensuring their needs are met and exceeded.


Main Responsibilities:">
  • Assist customers with inquiries, complaints, and policy changes in a timely and professional manner.
  • Provide accurate and up-to-date information regarding insurance products and services.
  • Process policy applications, renewals, and cancellations efficiently and accurately.
  • Handle billing and payment inquiries, resolving any issues that may arise.
  • Collaborate with team members to ensure seamless customer interactions and achieve high levels of customer satisfaction.
  • Maintain accurate customer records and update information as needed, adhering to company policies and procedures.
  • Stay informed about industry trends, changes in insurance policies, and best practices to continuously improve knowledge and skills.

Requirements:">
  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment with multiple priorities.
  • High level of accuracy and attention to detail.
  • Strong problem-solving and analytical skills.
  • Ability to maintain confidentiality and handle sensitive information.
  • Bachelor's degree or equivalent experience in a related field.
  • Estimated salary: $62,500 per year.


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