Professional Patient Financial Advocate
2 weeks ago
We are seeking a highly skilled Professional Patient Financial Advocate to join our team. As a key member of our Medical Financial Solutions department, you will play a crucial role in securing payment of patient balances on behalf of our hospital clients.
Your primary responsibilities will include:
- Engaging with patients through scripted conversations to collect their portion of the account.
- Using analytical skills to determine patient eligibility for additional resources to settle financial obligations.
Daily Tasks and Responsibilities
As a Patient Financial Advocate, your day-to-day role will involve:
- Making and receiving calls to initiate arrangements for patients to pay their portion of the account.
- Responding to billing inquiries to address patient questions about their accounts.
- Negotiating payments and payment plans to work with patients to find solutions.
- Processing credit card payments to ensure efficient payment processing.
- Escalating complex billing issues to refer high-complexity problems to a supervisor.
- Meeting daily production requirements to exceed expectations and achieve goals.
- Adhering to regulations by following all applicable disclosure and collection rules and regulations.
Requirements and Qualifications
To be successful in this role, you will need:
- At least 1 year of recent experience in a call center environment.
- Medical/insurance/billing experience is preferred, ideally with remote work experience.
Compensation and Benefits
The estimated annual salary for this position is $35,488. This includes a comprehensive benefits package that may include medical, dental & vision, critical illness, accident, and hospital insurance, as well as a 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave (PTO, vacation or sick leave).
This is a fully remote position, offering flexibility and work-life balance. If you are a motivated and detail-oriented individual looking to make a real difference in patients' lives, we encourage you to apply.
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