Front Desk Team Member Representative
3 weeks ago
Company Overview:
Goldfish Swim School - Yorktown Heights is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water.
Job Description:
We are seeking a Front Desk Team Member to join our team. The successful candidate will be responsible for welcoming families, providing top-notch service, and being the friendly face they look forward to seeing every visit. This role requires excellent interpersonal communication and organizational skills, as well as the ability to work with children.
Responsibilities:
- Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
- Makes customer calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
Benefits:
- Paid training to kickstart your career
- Opportunities for promotions and growth
- Flexible hours, even just one shift per week (4 hours)
- No late nights, with afternoon shifts ending at 8 pm
- Increased social opportunities for networking and fun
Salary: $16/hour with regular opportunities for wage increases. We estimate the annual salary to be approximately $33,280 based on 20 hours/week.
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