Assistant General Manager OEM

5 days ago

Allentown, Pennsylvania, United States Homewood Suites Allentown West Foge Full time
Job Summary:

As a key member of our hotel management team, the Assistant General Manager will play a crucial role in ensuring the smooth operation of our Homewood Suites Allentown West Fogel property. This individual will be responsible for supervising operating departments in the absence of the General Manager and/or the Manager on Duty, with a focus on achieving hotel profitability through revenue generation, cost control, and guest satisfaction.

Responsibilities:
  • Supervise and support the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales, and Housekeeping departments.
  • Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
  • Use competencies from Aimbridge & Brand training materials to develop self in all operational departments.
  • Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
  • Assist the General Manager as needed in revenue generation programs.
  • Participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients, and participating in sales calls with Sales Team members.
  • Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs.
  • Participate in required M.O.D. coverage as scheduled.
  • Ensure that training in service standards is taking place in each department using the steps to effective training.
  • Ensure recruiting, hiring, and training for Guest Services based on occupancy.
Requirements:
  • At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
  • Previous supervisory experience required.
  • Must be proficient in Windows Operating Systems.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must be able to convey information and ideas clearly.
Benefits:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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