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Inside Parts Specialist

2 months ago

St Michael, United States Transwest Full time
Join Our Team as an Inside Parts Specialist

We are seeking a dedicated Inside Parts Specialist to become a vital part of our expanding team at Transwest.

WHAT WE OFFER:
We provide a comprehensive benefits package for eligible employees, which includes:
- Medical, Dental, and Vision Insurance
- Life Insurance (both Voluntary and Employer Paid) and Disability Insurance
- 401(K) plan with company matching from your first contribution
- HSA contributions up to $800 annually

ADDITIONAL BENEFITS:
- Flexible Spending Account (FSA)
- Paid Time Off, Sick Leave, and Company Holidays
- Employee Vehicle Discount Program

KEY RESPONSIBILITIES:
- Deliver exceptional customer service by assisting clients efficiently and courteously with their orders.
- Welcome and greet customers in a friendly manner.
- Actively listen and demonstrate a genuine eagerness to help.
- Communicate effectively with customers to understand their needs and provide relevant information.
- Collaborate with technicians and retail clients to ensure accurate part orders.
- Provide prompt and courteous service to customers in person.
- Drive sales through customer engagement, suggestive selling, and sharing product knowledge.
- Maintain a focus on processes and record departmental data, including lost sales.
- Answer phone calls in a professional and friendly manner.
- Follow up on customer orders and resolve any issues to ensure satisfaction.
- Maintain open and timely communication with customers and team members.
- Address conflicts and make sound decisions to resolve issues.
- Clearly communicate policies and procedures regarding purchases, returns, and credit terms.
- Guide customers through the facility as needed.
- Stay informed about all inventory products and merchandising programs.
- Perform data entry and retrieval on the computer system, including entering customer orders and obtaining pricing information.
- Utilize and maintain technical resources for parts with the latest information.
- Understand dealership credit policies.
- Exemplify professionalism and a positive attitude, ensuring a clean and safe work environment.
- Assist in maintaining the appearance and safety of the facility by organizing and cleaning the counter area.
- Complete any other tasks assigned by management.

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS:
- This role requires a full range of motion, including lifting and handling, manual dexterity, and coordination.
- The position may involve standing, balancing, bending, or stooping for extended periods.
- Occasionally, you may need to lift and carry items weighing up to 80 pounds.
- Corrected vision and hearing within normal ranges are necessary.
- Ability to work under pressure or during irregular hours is required.
- Certification for lift trucks and basic knowledge of warehousing equipment is necessary.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:
- High school diploma or equivalent is essential.
- A valid Driver's License with a clean driving record is required.
- Experience in selling medium and heavy-duty truck parts, automotive, or RV products is preferred.
- Proficiency in computer usage is a must.
- Knowledge of diesel engines, gas engines, drive trains, and suspensions is beneficial.
- Strong verbal and communication skills are essential.
- Attention to detail is crucial.
- Ability to interpret vague instructions and respond appropriately in various situations.
- Flexibility and adaptability in dealing with diverse individuals, often in challenging situations.
- Capable of resolving conflicts and making effective decisions under pressure.
- Strong listening skills to identify real problems and bring them to resolution.
- Ability to analyze information, create work plans, and articulate goals and action plans.
- Proven communication skills and the ability to understand others.
- Successful completion of a General Abilities Assessment and passing of post-offer background checks, physicals, and drug screenings are required.