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Substance Abuse Case Coordinator

2 months ago

San Mateo, California, United States HORIZON SERVICES, INC. Full time

JOB TITLE: Case Manager
LOCATION: Palm Avenue

About Horizon Services, Inc.
Horizon Services, Inc. (HSI) is a nonprofit organization founded in 1974, dedicated to providing addiction treatment aimed at alleviating substance use-related challenges for individuals from diverse backgrounds, including those from marginalized communities. Our core values of Integrity, Respect, Diversity, and Quality guide our provision of residential treatment, withdrawal management, and sobering programs, supporting the well-being of women, men, youth, LGBTQ, and BIPOC clients in their pursuit of healthy and fulfilling lives. HSI fosters an inclusive workplace and a learning community where shared experiences contribute to collective growth.

Impact of Your Role
As a Case Manager, you will play a crucial role in transforming the lives of individuals facing substance abuse challenges, often accompanied by co-occurring conditions. This position offers an opportunity to enhance your skills in compassionate care, crisis intervention, and de-escalation within a supportive and inclusive environment. You will provide essential substance abuse treatment to individuals embarking on their recovery journey, guiding them from despair to a place of hope and potential.

Key Responsibilities
  • Deliver case management services to clients at the Detoxification Center.
  • Support Detoxification Department staff in coordinating all client withdrawal management needs.
  • Schedule and arrange medical, psychiatric, and continuing care appointments for clients.
  • Conduct ASAM screenings and referral assessments as necessary.
  • Maintain accurate documentation in the Electronic Health Record system.
  • Ensure compliance with Case Management billing practices through precise documentation.
  • Provide timely crisis intervention as required.
  • Engage with clients daily to assess case management and referral needs.
  • Participate in consultations with San Mateo County regarding ASAM and other requirements.
  • Foster positive relationships with community providers and managed care organizations.
  • Assist in case management training during monthly staff meetings.
  • Provide clients with educational resources and information on continuing care options.
  • Exhibit sound decision-making skills consistently.
  • Utilize technology for effective communication with peers, supervisors, and community members.
  • Assist with data entry into the EHR system as needed.
  • Maintain a foundational knowledge of medications utilized by clients.
  • Drive program vehicles when necessary.
  • Perform additional duties as assigned by the Program and Personnel Manager.
Technical Skills and Knowledge
  • Understanding of alcohol and drug addiction.
  • Strong oral and written communication abilities.
  • Proficient computer skills, including data capture and input into Electronic Health Records.
  • Adept at using email and other electronic communication systems.
  • Familiarity with Substance Use programs, hospitals, and other continuing care options.
Experience
  • Experience in crisis intervention with clients feeling overwhelmed.
  • Background in working with clients who have Substance Use disorders.
  • Extensive case management experience with underserved populations in public settings.
  • Experience engaging with diverse populations and cultures.
  • Familiarity with clients with co-occurring disorders and disabilities.
  • Knowledge of customer service principles.
  • Experience in conflict resolution in high-stress situations.
Additional Requirements
Must be registered or certified with a State AOD certifying body such as CCAPP, CADTP, or CAADE.
  • Valid California driver's license with a clean driving record and car insurance.
  • Current CPR/First Aid certification is desirable.
  • Drug testing is required upon hire.
  • Compliance with the COVID-19 vaccination and booster mandate for healthcare organizations.
  • TB Test.
Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part-time employees working over 20 hours per week.
  • 100% coverage of medical, dental, life, and LTD for the employee, with 50% coverage for dependents.
  • PTO and holiday pay.
  • Retirement benefits after six months of service.
  • Training and CEU opportunities.

We provide the opportunity to contribute meaningfully to a team of dedicated, compassionate individuals every day.

Salary: $28.00-$30.00/hr based on experience and qualifications. Available for a full-time position.

Horizon Services, Inc. is an Equal Opportunity Employer.