Studio Operations Director

4 weeks ago

New York, New York, United States Pocketbook Agency Full time

A leading fitness organization is seeking a highly skilled Studio Operations Director to oversee the performance and operations of its high-end studios. This role plays a critical part in driving the overall success of the business by managing daily operations, customer service, staffing, sales, and studio facilities.

Key Responsibilities

  • Oversee daily operations across multiple studio locations and digital platforms.
  • Participate in executive meetings to provide updates on performance and growth strategies.
  • Manage procurement and resources with a cost-control mindset.
  • Lead franchise management efforts, including relationship building and brand development.
  • Support revenue growth through group classes, personal training, retail, and special events.
  • Collaborate with executive team members on financial, operational, and marketing initiatives.
  • Provide leadership to studio staff, ensuring alignment with company values and service standards.
  • Execute strategies from the executive team to meet operational, sales, and business objectives.
  • Monitor and report on operational effectiveness across all processes and systems.
  • Assist in identifying new studio locations and oversee build-outs and openings.
  • Ensure smooth communication with clients, vendors, landlords, and partners.
  • Oversee procurement, lease negotiations, facility management, and vendor relations.
  • Collaborate with HR to ensure policies are followed and resolve client concerns promptly.
  • Develop and manage operational structures to meet evolving business needs.
  • Continuously seek ways to enhance the client experience with a focus on speed, quality, and accuracy.

Qualifications

  • Bachelor's degree in business management or related field.
  • 5-7 years of experience in management, with expertise in studio operations and franchise management.
  • At least 3 years in a leadership role.
  • In-depth knowledge of industry regulations and operational guidelines.
  • Experience with performance metrics and data analysis.
  • Strong project management and interdepartmental collaboration skills.
  • Proven ability to set and achieve strategic goals for operational efficiency and productivity.
  • Hospitality experience is a plus.

Benefits

  • Competitive salary based on experience and performance.
  • Unlimited access to on-site fitness classes.
  • Discounts on retail products.
  • 401(k) matching program.
  • Employee assistance program.
  • Company-paid life insurance, short-term, and long-term disability.
  • Paid time off (PTO).

Location: NYC, New York (On-Site)

Salary Range: $115,000-$130,000

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