Restaurant Operations Manager

2 days ago


Evans GA, United States Chick-fil-A Full time

The Service Shift Supervisor is responsible for driving restaurant performance, fostering a culture of stewardship, and promoting daily improvement for themselves and their team.

As a key leader, they oversee opening, closing, and in-between shifts, ensuring exceptional guest experiences.

They coach, encourage, and hold team members accountable, communicating goals and performance standards while breeding a culture of positivity and high-performance.

During a 90-day probationary period, Shift Supervisors are expected to demonstrate their leadership skills and adapt to the Chick-fil-A brand strategy.

Key responsibilities include:

  • Conducting daily VSBL checklist walkthroughs, eRQAs, and opening/closing checklists
  • Ensuring Shift Setups are completed before shifts begin
  • Assuming ownership of a profitability stream, such as Food Safety, Drive Thru, or Hospitality

**Requirements:**

  • Customer service and leadership skills
  • Ability to work Saturdays (2-3 times a month)
  • Strong communication and problem-solving skills

Keywords: customer service, leadership, restaurant operations, shift leadership, service excellence



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