Restaurant Operations Manager
2 days ago
The Service Shift Supervisor is responsible for driving restaurant performance, fostering a culture of stewardship, and promoting daily improvement for themselves and their team.
As a key leader, they oversee opening, closing, and in-between shifts, ensuring exceptional guest experiences.
They coach, encourage, and hold team members accountable, communicating goals and performance standards while breeding a culture of positivity and high-performance.
During a 90-day probationary period, Shift Supervisors are expected to demonstrate their leadership skills and adapt to the Chick-fil-A brand strategy.
Key responsibilities include:
- Conducting daily VSBL checklist walkthroughs, eRQAs, and opening/closing checklists
- Ensuring Shift Setups are completed before shifts begin
- Assuming ownership of a profitability stream, such as Food Safety, Drive Thru, or Hospitality
**Requirements:**
- Customer service and leadership skills
- Ability to work Saturdays (2-3 times a month)
- Strong communication and problem-solving skills
Keywords: customer service, leadership, restaurant operations, shift leadership, service excellence
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