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Client Engagement Coordinator

2 months ago

Alpharetta, United States Regina Full time

Customer Experience Specialist - Ticket Operations

Position Overview:

As a Customer Experience Specialist, you will be at the forefront of delivering exceptional service to our valued fans. Your role will involve providing comprehensive support for ticketing inquiries and enhancing the overall game day experience.

Key Responsibilities:

  • Assist customers with ticket inquiries and transactions through various channels, ensuring a professional and courteous interaction.
  • Maintain high standards of customer satisfaction and service quality.
  • Manage cash and electronic payment transactions accurately.
  • Coordinate the distribution of will-call tickets effectively.
  • Perform additional duties as required based on seasonal programs and events.

Qualifications:

  • 1-2 years of experience in a customer service-oriented environment.
  • Demonstrated professionalism in customer interactions and problem-solving capabilities.
  • Experience with cash handling and payment processing.
  • Proficient in computer applications, including spreadsheets and ticketing systems.
  • Strong attention to detail and organizational skills.
  • Excellent communication abilities.
  • Able to adapt quickly to changing priorities in a dynamic work setting.
  • Capable of working both independently and collaboratively as part of a team.

Availability:

This position requires flexibility to work on weekdays, rotating Saturdays, and during all home games and special events, with an expected commitment of approximately 25-35 hours per week.