Restaurant Operations Manager

3 weeks ago

Jenison, Michigan, United States Little Caesars Full time
Job Summary:

The Assistant Manager is responsible for ensuring the restaurant achieves customer satisfaction and profitability during their shift. They supervise restaurant colleagues to ensure they perform their job responsibilities effectively.


Key Responsibilities:

Serves customers correct, complete orders within service time goals, according to the Customer Service Standards, the Priority Guidelines, the telephone and front counter station procedures, and if necessary, the Remedy Process.

Prepares and ensures consistent, high-quality products are served to customers as described in the Little Caesars Orientation and Training Handbook and as shown on the job station helpers.

Displays the proper image and follows Little Caesars policies, procedures, and standards for conduct as outlined in the Little Caesars Orientation and Training Handbook.

Cleans and organizes workstations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.

Performs cash management responsibilities and ensures compliance by colleagues to all safety and security procedures as defined in the Little Caesars Orientation and Training Handbook as well as any other safety and security procedures issued.

Provides direction and feedback to colleagues and follows up by coaching/counseling to ensure job duties are performed and all Little Caesar standards, procedures, and policies are achieved.

Performs tasks associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.

Completes all daily paperwork neatly and accurately as described by the Operational Resource Guide (ORG) or as directed by management.

Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate parties in a timely fashion.

The Assistant Manager receives direction and training from the Restaurant Manager and Co-Manager, the Assistant Manager 4-week Training Plan, and other Little Caesars training materials and classes.

The Assistant Manager is responsible for supervising other colleagues and provides adult supervision to colleagues less than 18 years of age.

During each shift, they motivate, direct, and coach colleagues to work proficiently at their assigned stations and then follow up to ensure tasks are completed in a timely manner according to Little Caesars procedures.

The Assistant Manager must abide by all state and federal laws, OSHA, and EEOC requirements, as well as practice and enforce all Little Caesars policies and procedures.

They utilize all cost control tools and processes ensuring the goals of food, paper, and labor are achieved during their shift.

They ensure each shift is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and product they receive.

Please discuss the job responsibilities with your Restaurant Manager.

Your Restaurant Manager will discuss the essential job functions, which are normally defined as fundamental activities conducted on a daily or regular basis that will affect the success of the restaurant.

To perform the functions listed in this job description, the following tasks will be required:

The ability to lift and move up to 55 pounds.

The ability to reach and move items from as high as six feet and as low as six inches off the ground.

The ability to control and utilize equipment safely and correctly; i.e., the sheeter machine, vertical cutting mixer (must be 18 years or over), the sauce ladle, cheese cups, pan grippers, spatula, pizza and dough cutter, different types of knives, can opener, pastry brush, scales, microwave, telephone, cash register, etc.

The ability to 'Shakerboard' by working outside holding a sign (must be 18 years or over).

The ability to apply pressure to cut through and to clean products.

The ability to count, separate, and weight all types of food products and inventory items.

The ability to communicate to customers and co-workers (reading, speaking, hearing, writing, etc.).

The ability to understand direction, instructions, and product specifications.

The ability to process and complete customers' orders.

The ability to comprehend all training materials and practice standard operating procedures.

The ability to successfully pass required training programs for certification.

The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results, and projected business needs.

The ability to legally drive an automobile adhering to all state and local traffic laws.

The ability to supervise a number of people at the same time and to motivate them to meet goals, duties, and deadlines.

The Assistant Manager must:

Have previous experience in restaurants, retail, or a position involving customer contact is preferred.

Be at least 18 years of age.

Possess a high school diploma, or equivalent, and possess basic math skills.

Possess excellent verbal communication and interpersonal relations skills.

Be dependable, hard working, and have the ability to work under pressure and in stressful situations.

Previous retail or customer contact experience preferred.

Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines.

Possess a reliable vehicle and auto insurance as a primary to complete daily banking and other responsibilities as directed by Manager or Area Supervisor.

The U.S. Department of Justice (INS Division) requires that each colleague provide documentation that proves their eligibility to work in the United States.

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