Quality Assurance Associate
1 week ago
At Preferred Credit, we are seeking a highly skilled Quality Assurance Associate to join our team. As a Quality Assurance Associate, you will play a critical role in ensuring that our consumer call interactions meet the highest standards of quality.
Key Responsibilities:- Monitor daily consumer call interactions to identify and document any issues that do not meet our quality standards.
- Conduct monthly call interaction audits to ensure that our team is meeting our quality standards.
- Review customer call interaction recordings to identify areas for improvement.
- Collaborate with other QA team members to ensure that our workload is completed efficiently and effectively.
- Proactively identify insights and trends in our call interactions and communicate them to leadership.
- High school diploma or equivalent required.
- Fluency in Spanish and English required.
- Minimum of 1 year of experience in a call center environment.
- Excellent attention to detail and ability to handle confidential information.
- Previous experience in a call center environment.
- Proficiency in Microsoft Office applications.
- Positive and professional attitude.
Preferred Credit offers a competitive benefits package, including group medical, dental, and vision insurance, short-term disability, long-term disability, and an attractive group of voluntary benefits. We also offer a 401(k) matching program, annual discretionary bonus, 8 paid holidays, tuition reimbursement, student loan match program, paid maternity and paternity leave, paid time off, donation matching, and paid volunteer time.
We are an equal employment opportunity employer committed to diversity and inclusion in the workplace. We make hiring decisions based solely on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact our HR department at .
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Quality Assurance Associate
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